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HOSTING FAQ'S
Are there any setup fees for my account?
What if I need to upgrade my account plan?
Am I charged a fee when I upgrade or add
any additional options?
How do you handle technical support?
Does it take a long time for you to answer
support requests?
What about billing, how do I pay for my
account?
What if I want to cancel my account?
I understand that my credit card or checking
account will automatically be billed each month, but what happens
if I do not have enough funds to cover the charges on my credit
card or checking account?
How does your 30 day money back guarantee
work?
What type of support do you not provide?
How do you deal with accounts that have
violated your policies?
What about Domain Registration fees? Are
these fees included in the price of the hosting fees?
Speaking of registering or transferring
domain names, do you handle that for us?
Q. Are there any
setup fees for my account?
A. If you prepay for the year or use automatic reocurring billing
we do not charge any setup fees for our hosting plans.
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Q. What if I need to upgrade my account
plan?
A. It's easy. Send us an email with the necessary information and
we will upgrade your existing plan.
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Q. Am I charged a fee when I upgrade or
add any additional options?
A. No. Outside of the additional cost to add up to the cost of
the new plan or option, we do not charge any other fees.
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Q. How do you handle technical support?
A. There is a link on nearly every page of our site that will take
you to our online Technical Support Request Form. This form MUST
be used for all support requests. This form contains information
that helps us to distinguish you from our other clients so that
we can better assist you.
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Does it take a long time for you to answer
support requests?
A. Most general support requests are answered within just a few
hours while more complicated issues/problems may take longer to
address, none the less we stay in contact with you of the progress
being made. If any major problems occur with our servers, we can
assure you, they are being addressed before you even contact us.
Sometimes things take longer to fix than what we would like but
we can assure you that our servers are our first priority and any
problems are handled immediately.
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Q. What about billing, how do I pay for
my account?
A. When you sign up for an account you will have the choice to
pay for your account using a check, or credit card or paypal. All
credit card and check paying clients are setup on recurring billing,
this means that your account will automatically be debited each
month on the anniversary of the account setup date.
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Q. What if I want to cancel my account?
A. This is easy too. You enter the support Area and select Cancel
An Account. Complete the requested information and submit, and
your request will be handled promptly. Unlike other companies on
the Internet, we do not put you through a bunch of red tape to
get your account canceled - we believe that is a tacky way to do
business.
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Q. I understand that my credit card or
checking account will automatically be billed each month, but what
happens if I do not have enough funds to cover the charges on my
credit card or checking account?
A. Most people know how much credit they have on their credit cards
or funds in their banking account and we count on that. We charge
a $5.00 processing fee for each credit card that is declined and
a $25.00 fee for returned checks. To avoid this fee, send us an
email prior to your billing date and tell us when we can process
your payment (within a reasonable time frame) to avoid these fees.
When a credit card is declined or check is returned, we send you
an email and provide you with 24 hours to submit a valid form of
payment. Forms for changing your payment method are available in
the Account Management Area. If we do not receive a valid form
of payment, your account will be removed from our system. It's
all about communication. If you will communicate with us things
can run smoothly.
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Q. How does your 30 day money back guarantee
work?
A. In the event that you become unhappy with our services within
30 days of your account activation, simply visit our support page
and select Cancel An Account and provide us with the necessary
information. Providing that the cancellation is within the 30 day
period, we will credit your account. We DO NOT refund annual fees.
We ask that all clients try us out for 30 days before paying for
their account for a year in advance, this way we can be sure that
you are satisfied with our services.
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Q. What type of support do you not provide?
A. Although we do not provide technical support for 3rd party software,
scripts, or other software that you may utilize to build your site,
this includes: front page, ASP, any html editors, any cgi scripts,
however, we aren't rendering you completely helpless. Slip us a
support request using our online support request form and we will
do our utmost to assist you and if we can't, we will guide you
in the right direction for assistance. If we can not assist you,
we have implemented an Extended Support Section where you can obtain
quotes from reasonable and reliable vendors who can assist you.
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Q. How do you deal with accounts that have
violated your policies?
A. While most issues can be resolved between Web Host It and the
account in question, spamming violations are controlled by the
backbone. In the event that the backbone receives a complaint due
to spamming, they delete the account in question without any prior
notice to either the account holder or Web Host It. We have VERY
STRICT policies regarding spamming and will not tolerate it at
all on our servers. If you have been deactivated by another hosting
service for spamming complaints, it is highly possible that you
will be deactivated on our servers in the event that you continue
such activity. Our 30 day money back guarantee DOES NOT apply to
ANY Policy Violators.
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Q. What about Domain Registration fees?
Are these fees included in the price of the hosting fees?
A. No we do not pay any registration fees for any accounts. We
would go broke and be out of business if we did this. It is your
responsibility to pay your your registration fees. You can visit
our Domain Registration FAQ's section to view more information
in regards to fees and the registration process.
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Q. Speaking of registering or transferring
domain names, do you handle that for us?
A. We will handle the transfer of your existing domain name to
our servers at your request when you sign up. We also now register
domain names, and for less than what Network Solutions charges.
When you activate an account with us, you can also register a new
domain name. The fee is $15.00 per year. Please visit our Domain
Name Registration page for more information.
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