It usually takes two business days for a
new or transferred domain
name to start resolving to our servers. If you previously had your
site hosted somewhere else, your domain name registrar will need to
be notified of your new name servers. If you need assistance with the
transfer, just let us know and we'll be happy to help you. Many registration
companies require a username and password in order to make a transfer
request, so we'll need this information from you in order to make the
request. Just open up a new support ticket and let us know this information
and we'll make the request for you.
When you open an account with us, we put up a temporary under construction
page for you and the name of the file is index.html. Servers recognize
a variety of file names as home pages, and index.html is the most commonly
recognized name. If you upload your own home page and name it index.htm
and don't delete our index.html Under Construction page, our servers
will continue to recognize the index.html page as the home page. Just
delete or overwrite our index.html file and your new home page will
This is caused by not having a home page file inside of your www directory.
Once you upload your homepage file into this directory, the error message
will go away and your new home page will load. Our servers recognize
a number of file names as home pages: the most common ones are index.html
User names and passwords are case sensitive. So if your password is
KiWis, then kiwis won't work and neither will KIWIS. If you recently
changed your password, did you change it to one that is longer than
8 characters? Our system will only accept passwords up to 8 characters
long and will truncate them to 8 if you assign a new password that
is too long. Try using just the first 8 characters of your new password
and this should get you into your control panel.
This problem is usually related to our POP authentication procedure.
When you attempt to send mail, the system requires that you authenticate
to the server first. The way the server does this is that it first
requires you to log into your pop account with the username and password
you created when the pop account was set up through the mail manager.
After you authenticate by logging in you have a period of 15 minutes
to send mail. After this 15 minutes expires you will need to reauthenticate
- if you don't you get an error message.
This may sound more complicated than it actually is. For instance,
when Outlook is opened it automatically presents you with a username
and password box. After you type these in, Outlook does the rest. Usually
you can just send and receive mail and Outlook will automatically resubmit
your username and password combo. However, it does so only when you
hit the send/receive button. If you only hit the send button your password
is never resubmitted. Typically the password is only required when
receiving (popping) mail. As you can see the process defaulted to by
Outlook is backwards with respect to our authentication procedures.
Outlook first sends mail and then receives mail. This is where the
failure comes in. On our system you need to authenticate (receive)
first and then send.
In order to avoid endless mail looping on our server, which can bog
it down and ultimately may cause it to go down, you will be unable
to forward mail as follows:
This scenario will only send the mail to the server location for box2;
it won't send the mail to the outside address. If you want box 1 to
go to the outside address, you'll need to forward it there directly,
instead of sending it to box2 first and from there having it go to
the outside address.
Your pop server name is mail.yourdomainname.ext. So if your domain
name is pleasehelpmenow.org, your pop server would be mail.pleasehelpmenow.org
If your domain name is not yet resolving to our servers, you will
be unable to retrieve your mail from our servers. If your domain name
is still pointed to other servers, that's where your mail will be going
and you can retrieve it there until the transfer goes through. Also
if this is not your main account name, and it is an email you created,
make sure you use the entire email address as the username.
Unless you have a special type of an account with Network Solutions
(NSI), they require that you be able to receive mail at the administrative
e-mail address that they list for your domain name. You must also respond
from this same address, otherwise they will not make the transfer.
Check your paths to your images. If the file that you are using the
images in exists in the same directory as your images, you won't need
to list the full path. Here is an example of the HTML that you would
use if your images are in the same directory as the file that you are
using them in:
If your image is in another directory, like "images" you'll
need to reference the path, such as this:
Also, remember that files are case sensitive. For example, in your
HTML document you have a link to FILENAME.HTM but you named the file
contactinfo.htm, it will not work. The same thing goes with graphics
and all other web documents. What you have in your HTML must match
up with what you name your files.
You will know that your domain name has been successfully transferred
and your ISP (Internet Service Provider) has updated its DNS tables
when you are able to FTP to your account using yourdomain.com as
the hostname. Before the transfer is complete, when you try using
yourdomain.com and the username/password we provided you with, it
will not work.
Another way to test if it is transferred is to upload a test file
to our servers and then see if you can access it with your domain name
in the path. For example, if you upload a file called testing.html
to our servers, if you can access it with the path http://www.yourdomainname.com/testing.html,
you'll know that you domain name has been transferred to our servers.
(Make sure that you don't have a file with the same name already uploaded
on your former servers.)
When you log in, you will see a directory called 'www'. This is the
root of your web documents and you need to put any web site files
in this directory. When www.yourdomain.com is accessed, it looks
in this folder for your default web page document.