| 1. |
Who is Nonstickmedia? |
| 2. |
How do I get started? |
| 3. |
How long does it take to get completely set up? |
| 4. |
What is in the Welcome E-Mail? |
| 5. |
Will I have 24-hour access to my web site via
FTP/TELNET (SSH)/POP? |
| 6. |
What is the backbone connection speed of nonstickmedia.net
servers? |
| 7. |
Do you offer service outside of U.S.? |
| 8. |
Does Nonstickmedia Hosting offer Technical Assistance? |
| 9. |
What is a Virtual Domain? |
| 10. |
Who is the InterNIC? |
| 11. |
Can I access my domain address with or without
the "www"? |
| 12. |
Do you offer dial-up Internet access? |
| 13. |
Do you handle the domain registration process? |
| 14. |
Can I transfer an existing domain to your servers? |
| 15. |
How long does it take before my domain name is
active? |
| 16. |
How do I transfer files to my web site? |
| 17. |
Will I have unlimited access to update my pages? |
| 18. |
Can I use my account for commercial purposes? |
| 19. |
How long does it take to set up a new account? |
| 20. |
Can I register additional domains to point to
a subdirectory of my main domain? |
| 21. |
Can I have additional domains pointing to the
same main page of my domain? |
| 22. |
Are 3rd level domains available (anyname.mydomain.com)? |
| 23. |
Can I have my MX or CNAME records updated? |
| 24. |
How can I pay for my account? |
| 25. |
Does Nonstickmedia Hosting host Adult-Related
Web Sites? |
| 26. |
Do I have access to my own personal SMTP server? |
| 27. |
I'm new to the web. Where do I start? |
| 28. |
Do you offer other services? |
| 29. |
What are the acceptable useage conditions?
|
| 1. |
Who is Nonstickmedia?
Nonstickmedia is a US based Internet services company, specializing
in Virtual Hosting, Dedicated Servers and Domain name
registration services. We aim to provide the best possible
service at the most competitive price. we are committed
to providing outstanding service and support at all times.
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| 2. |
How do I get started?
Choose your hosting plan, then sign up via our Order form
Payment
can be made with your Visa / Mastercard.
We will contact you with all of the details required
to get you up and running as quickly as possible
(within 24 hours).
If you have any questions whatsoever regarding
our services, please do not hesitate to contact
us sales@nonstickmedia.net
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|
| 3. |
How long does it take to get completely set up?
Your account will be active on the same day you sign
up for service. Credit card payments are authorized
in real time, so we offer a same day set-up.
After your registration is complete and your
account has been processed, you will receive
your welcome e-mail. The e-mail will give you
all the information you need for setting up your
site, your IP Address, FTP information, and other
important hosting details that you may need.
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| 4. |
What is in the Welcome E-Mail?
This e-mail message will welcome you to our service
and provide all of the information that you will
need to get started uploading your files to our
server, create mail accounts and support contact
details. You can contact us via e-mail at any
time 24/7/365 with any questions that you may
have regarding our service. Our staff will be
only too happy to help.
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| 5. |
Will I have 24-hour access to my web site via
FTP/SSH (Encrypted TELNET) & POP?
Yes. You can have full, unrestricted access via FTP
and to your POP e-mail account 24 hours a day. SSH
access will be granted to users who request this
service.
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| 6. |
What is the backbone connection speed of the
Nonstickmedia servers?
Redundant Internet Connections - Our data center
has multiple connections from different backbone
providers; huge fiber connections from the largest
and most trusted providers around.
Burstable
Bandwidth - We don't cap your bandwidth usage, all our
network connections are 100% fully burstable.
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| 7. |
Do you offer service outside of the US?
Yes, we currently service clients from various global
locations and we can host any foreign domain
extension. Our Data Center is located in one
of the 2 main Telco Hotel vaults in Pittsburgh,
Pennslyvania- with access to all the major and
IP backbones and the highest quality of power
and security in the city. Technical Support 24/7
- Our data center is staffed 24/7 .. Need help
at 2 a.m.? No problem! We manage our servers
24/7 to ensure that our service is always available.
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| 8. |
Does Nonstickmedia offer assistance?
Yes, we offer free assistance 24 hours daily to get
you setup on the web. email our support team
and they will assist you as much as they can.
Support is high on our list of priorities and
we try to make everything that we do efficient.
You can be rest assured that if you require assistance,
we will endeavor to provide it, Free forever
!
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| 9. |
What is a Virtual Domain?
A Virtual Domain means having your own domain name (http://www.yourname.com)
without having to install expensive server hardware and
software. With a Virtual Domain, you utilize our server's
storage space, however you are still professionally represented
via your own personal Internet web address domain name
(www .your.com) and by your own personal e-mail address
domain name (you @your.com)
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| 10. |
Who is the InterNIC?
The InterNIC is an independent organization responsible for
holding the registration and routing of Internet domain
names. Don't worry about the Internic charging you for
Domains after you have registered them with us, as unlike
other registrars there are no extra Internic fees associated
with our Domain name registration service - What you
see is what you pay!
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| 11. |
Can I access my domain address with or without
the "www"?
Yes, you will be able to access the domain address
with or without the "www" in front of the domain
name. Example: [http://www.your-name.com] or [http://your-name.com]
is acceptable, whichever you prefer.
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| 12. |
Do you offer dial-up Internet access?
No, you will need local Internet access in order
to maintain your web site and retrieve email
addressed to your site. You will need to contact
an Internet Service Provider (ISP) such as http://www.stargate.net.
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| 13. |
Do you handle the domain registration process
for .com, .net and .org domains?
Yes we do.
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| 14. |
Can I transfer existing domain names to your
servers?
Yes, all that is required is for you to sign up for
our hosting and change the name servers for your
domain, with your current registrar.
You should
keep the service with your current provider while waiting
for the changes to take effect. All email and web pages
will still be accessed from your current site. When
you receive confirmation, telling your account has
been opened, you must update the name servers for your
domain at your registrar. After you have completed
that, there is a 24-72 hour propagation period where
visitors could go to either site. At the end of the
72 hours, when your domain has resolved to our server,
you should contact your previous host to have them
delete the old domain from their records and update
their DNS record.
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| 15. |
How long does it take before my domain name is
active?
For the Global DNS tables to be updated, takes about
24-72 hours.
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| 16. |
How do I transfer files to my web site?
Files must be transferred to the web server via File
Transport Protocol (FTP), SSH or through your
control panel. If you need further assistance,
please see our support
pages (FrontPage™ extensions
must be applied to your account first, if you
use this software)
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| 17. |
Will I have unlimited access to update my pages?
You have unlimited access via FTP 24-hours a day.
As such, you can create and maintain your web
pages on your own computer and upload files to
your web site at your leisure.
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| 18. |
Can I use my account for commercial purposes?
Yes, you can use your account for commercial purposes.
The World Wide Web has become the most efficient
and cost-effective means of making information
available to the users of the Internet community
and we encourage our customers to utilize their
accounts for commercial purposes as long as they
abide by our terms
and conditions.
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| 19. |
How long does it take to set up a new account?
New accounts are set up within 24 Hours from the
time that we receive your order and payment has
been confirmed. Once an account is set up an
activation notice will be sent to you via email
including your user-ID, password, and IP address.
You can then begin uploading files to your new
web site immediately.
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| 20. |
Can I register additional domains to point to
a subdirectory within my main domain?
Yes, there are sub-domains available too, the number
depending upon your plan. This enables you to access
your sub-directory via http://your-sub-directory.your-domain-name.com
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| 21. |
Can I have additional domains pointing to the
same main page as my main domain?
Yes, you can have additional domains point to your
main account or even a subdirectory. You can host
as many sites as you like on the one account. This
can be achieved by employing the parking feature
in web host manager.
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| 22. |
Are third level domains available (anyname.mydomain.com)?
Yes. Sub-domains can be added onto your account.
We do not support sub-domains with the www. extension
- http://www.sub.yourdomain.com - only - http://sub.yourdomain.com
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| 23. |
Can I have my MX or CNAME records updated?
Your MX and CNAME records can be updated.
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| 24. |
How can I pay for my account?
We accept credit card, automatic payments from your bank
and checks.
3 Months advance payment is required for check
payments.
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|
| 25. |
Does Nonstickmedia host Adult-Related Web Sites?
No.
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|
| 26. |
Do I have access to my own personal SMTP server?
Yes, this would be mail.yourdomain.com - Although
if you prefer you can use your ISP's SMTP servers.
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| 27. |
I'm new to the web. Where do I start?
We suggest contacting sales@nonstickmedia.net and
we will provide you with the information that you
require.
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| 28. |
Do you offer other services?
Yes, see our services page for our full service list.
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